Heart Mini Scissors

At Velvet Stitch House, we do our best to ship orders as quickly and thoughtfully as possible.

Order Processing & Shipping Timeline

• Orders typically ship within 5–7 business days

• Orders are packed and shipped Monday through Friday

• Shipping times may vary during product drops, pop-ups, holidays, or busy seasons

You will receive a shipping confirmation email with tracking information once your order has shipped.

Delays or Questions

If you have placed an order and have not received a shipping notification within two weeks, please reach out to us at hello@velvetstitchhouse.com and we’ll be happy to help.

Shipping Rates & International Orders

• We offer domestic and international shipping
  

• Shipping rates are calculated at checkout based on your location
  

• For international orders, please note that customs duties, taxes, or import fees may apply and are the responsibility of the buyer 

Checkout Issues

If you experience any issues checking out or completing your order, please email hello@velvetstitchhouse.com and we’ll assist as quickly as possible.

Thank you for your patience and for supporting a small, thoughtfully curated business.

At Velvet Stitch House, we carefully curate a thoughtful selection of needlepoint, kits, and merchandise, often in limited quantities. For this reason, all sales are final.

Final Sale

• We do not accept returns or exchanges for any reason other than damage.
• This applies to all items, including needlepoint canvases, kits, apparel, merchandise, and event or workshop tickets.
• Please review product details carefully before completing your purchase.

Damaged Items

If your item arrives damaged, we’re happy to review and assist.

To be eligible for a replacement:

• Contact us within 5 days of delivery
• Provide clear photos of the damaged item and original packaging
• Email documentation to hello@velvetstitchhouse.com

Once reviewed and approved, we will offer:

• A replacement of the same item (if available), or
• Store credit if a replacement is not possible
• Important Notes
• Damage claims cannot be processed without photo documentation
• We do not offer refunds, exchanges, or credits for normal wear, use, or buyer’s remorse
• All items purchased at pop-ups, markets, workshops, or in-store events are final sale

Thank you for understanding and for supporting a small, thoughtfully curated business.

 of the same item (if available), or

• Store credit if a replacement is not possible

Important Notes

• Damage claims cannot be processed without photo documentation
• We do not offer refunds, exchanges, or credits for normal wear, use, or buyer’s remorse
• All items purchased at pop-ups, markets, workshops, or in-store events are final sale

Thank you for understanding and for supporting a small, thoughtfully curated business.