Privacy policy

Privacy Policy

This Privacy Policy describes how Velvet Stitch House (operated by The Velvet Clubhouse dba Velvet Stitch House, an Illinois limited liability company) collects, uses, and shares your personal information when you visit or make a purchase from velvetstitchhouse.com.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect personal information such as:

• Name

• Billing and shipping address

• Payment information (processed securely by third-party payment providers)

• Email address

• Phone number (if provided)

We may also collect information when you:

• Sign up for our email list

• Contact us via email

• Register for workshops or events
  
  

How We Use Your Personal Information

We use the information we collect to:

• Process and fulfill orders

• Communicate with you about your purchase or events

• Provide customer support

• Send marketing emails (only if you opt in)

• Improve and optimize our website and customer experience

• Comply with legal obligations
  
  

Sharing Your Personal Information

We share your personal information with trusted third parties to help operate our business, including:

• Shopify, our e-commerce platform

• Payment processors

• Shipping carriers

• Email marketing providers
  
  

These partners only use your information to perform services on our behalf.

We may also share personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Cookies

We use cookies to help our site function properly and improve your browsing experience. Cookies allow us to remember preferences, analyze site traffic, and support checkout functionality.

You can control or disable cookies through your browser settings, though this may affect site functionality.

Email Communications

If you opt in to receive emails from us, you may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you

• Request corrections or updates

• Request deletion of your personal information

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page.

Contact Us

For questions or concerns about this Privacy Policy, or to request access to or deletion of personal information, please contact:hello@thevelvetstitchhouse.com