Refund policy

At Velvet Stitch House, we carefully curate a thoughtful selection of needlepoint, kits, and merchandise, often in limited quantities. For this reason, all sales are final.

Final Sale

• We do not accept returns or exchanges for any reason other than damage.

• This applies to all items, including needlepoint canvases, kits, apparel, merchandise, and event or workshop tickets.

• Please review product details carefully before completing your purchase.

Damaged Items

If your item arrives damaged, we’re happy to review and assist.

To be eligible for a replacement:

• Contact us within 5 days of delivery

• Provide clear photos of the damaged item and original packaging

• Email documentation to hello@velvetstitchhouse.com

Once reviewed and approved, we will offer:

• A replacement of the same item (if available), or

• Store credit if a replacement is not possible

Important Notes

• Damage claims cannot be processed without photo documentation

• We do not offer refunds, exchanges, or credits for normal wear, use, or buyer’s remorse

• All items purchased at pop-ups, markets, workshops, or in-store events are final sale

Thank you for understanding and for supporting a small, thoughtfully curated business.